Obtenir le résultat Employees First, Customers Second Livre par Nayar Vineet

Titre	Employees First, Customers Second
Taille du fichier	1,068 KB
Nom de fichier	employees-first-cust_AJstJ.pdf
	employees-first-cust_rzuKv.mp3
Libéré	3 years 5 months 29 days ago
Temps	49 min 12 seconds
Classe	Vorbis 192 kHz
Des pages	222 Pages

Employees First, Customers Second

Catégorie: Sports, Beaux livres
Auteur: Nayar Vineet
Éditeur: Tahl Raz
Publié: 2018-01-17
Écrivain: Matthew Dixon, Agustin Garmendia
Langue: Russe, Grec, Allemand, Tagalog
Format: epub, eBook Kindle

The secret to delighting customers: Putting employees first - The first entailed designing and delivering a world-class customer experience. The second had to do with developing the culture, skills, and behaviors that would allow its frontline employees to deliver such an experience. The bank assembled a multidisciplinary transformation team to tackle the change programs for both customers and employees ...

Employees first, customers second | Vineet Nayar | TEDxAix ... - Employees first, customers second | Vineet Nayar | TEDxAix - YouTube. Employees first, customers second | Vineet Nayar | TEDxAix. Watch later.

Employees First, Customers Second: Turning Conventional ... - One small idea can ignite a revolution just as a single matchstick can start a such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the

Employees First Customers Second - - Employees First Customers Second 1. EmployeesFirst CustomersSecond "World‟smostmodernmanagementidea" Fortune Magazine 2. QuickFacts 3. QuickFacts HCL Technologies is a leading global IT services company with over $2 billion revenues. 4. QuickFacts HCL Technologies is a leading global IT services company with over $2 billion revenues. In February 2005, Vineet Nayar, CEO, HCL Technologies ...

Employee First Customer Second - SlideShare - Employee First, Customer Second (EFCS) is a radical new philosophy of HCL Technologies. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value driven culture.

Employees First, Customers Second: Turning Conventional ... - Buy Employees First, Customers Second: Turning Conventional Management Upside Down by Nayar, Vineet (ISBN: 9781422139066) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.

Richard Branson: Companies Should Put Employees First ... - To this end, Branson says he has made sure that Virgin prioritizes employees first, customers second, and shareholders third. "Effectively, in the end shareholders do well, the customers do better,...

Employees First, Customers Second | The Book - There's no better way do to this than to put your workers first. When employees feel that they are valued members of a community, they tend to give their very best. You can foster an employee first culture by listening to your workers, and bringing them to the decision making process. You'll need trust on both sides in order to achieve this. When there's trust, employees know that you value them, and will be comfortable voicing their genuine ideas about products, services ...

Employees First, Customers Second: Why It Really Works in ... - Vineet argues that how it got to be one of the world's largest IT firms is by putting employees first and customers second. Sounds radical, but when he explains, it makes sense. Karl Moore:

Employees First, Customers Second - The Certificate in Employees First, Customers Second Course will teach you: The four steps HCL Technologies took to put employees first The main lessons the company's managers learned along the way. Course Description. Vineet Nayar, CEO of HCL Technologies, tells us how he transformed the company by putting employees first and customers second. You'll hear about the four steps the company took ...

"Employees First, Customers Second" — Unexpected Insights ... - While conventional wisdom may argue that your most important stakeholder is the customers, without the right employees it's impossible to deliver the values today's market demands. In "Employees First, Customers Second," HR leaders find a systematic process to identify challenges, increase trust and streamline the organization to deliver maximum support to employees "in the value zone" of your firm's products or services.

Employees First, Customers Second: Turning Conventional ... - One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the

PDF August 22, 2011 Case Study: HCL Technologies Puts ... - Case Study: HCL Technologies Puts Employees First, Customers Second For Application Development & Delivery Professionals 3 to get away with a lot of low-cost, engaged, "Type X" developers. But customers were asking HCL to break new ground and use software to create innovative new products and services. To escape the

Vineet Nayar — Wikipédia - En 2010, Vineet Nayar a publié Employees First, Customers Second: Turning Conventional Management Upside Down (Harvard Business Press, juin 2010), dans lequel il détaille le processus de transformation qu'il a impulsé chez HCL et visant à inverser la hiérarchie traditionnelle du management, en plaçant les employés en tête des priorités de l'entreprise [5].

Richard Branson: Why Customers Come Second at Virgin | - So, my philosophy has always been, if you can put staff first, your customer second and shareholders third, effectively, in the end, the shareholders do well, the customers do better, and yourself ...

- Employees First, Customers Second - Nayar ... - The premise - somewhat provocatively named 'employees first, customers second' - is that often most value in companies is generated at the bottom layers of the pyramid and that it is exactly those people there that should be empowered by management, so as to deliver the maximum value to the customer. In the end, as the author repeatedly mentions, this does not mean putting the customer second as such, it just means that priorities internally should lie with enabling the employees to be as ...

Employees First, Customers Second: Turning Conventional ... - One such idea - putting employees first and customers second - sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar - HCLT's

Les employés d'abord : 3 questions à Vineet Nayar, père du ... - La méthode EFCS ("Employees first, customers second") est-elle applicable en France ? Vineet Nayar : N'importe quelle société au monde peut appliquer ces principes. La méthode n'a rien à voir avec la conjoncture économique ou la culture.

Employees First, Customers Second, Shareholders Last - They come first as their 'people first' principle prescribes. They believe that if employees are fully motivated and engaged, the rest follows automatically. Second are the clients—because fully empowered employees will do their utmost to make customers happy.

Employees First, Customers Second - Corporate Rebels - So, how did Vineet approach the realization of the 'employees first, customers second' concept? What did he do in 2005 when he became the leader of an organization with 25,000 colleagues? Creating the need for change. The first step that HCL took was to create unhappiness. This might sound contradictory, but Vineet aimed to clarify what HCL was lacking and why they needed to change. At that time, many of Vineet's colleagues did not think anything was wrong with the company.

Lacson: Employees first, customers second - SUNSTAR - Lacson: Employees first, customers second + A A-MICHELLE CATAP LACSON . Providentia. June 21, 2021. UNDOUBTEDLY, employees are the most important component that affect any organization, business, or company. While finances are amongst the primary necessities that any entrepreneur must take into consideration, investing in people is also a requisite to ensure a successful and profitable ...

Buy Employees First, Customer Second: Turning Conventional ... - The premise - somewhat provocatively named 'employees first, customers second' - is that often most value in companies is generated at the bottom layers of the pyramid and that it is exactly those people there that should be empowered by management, so as to deliver the maximum value to the customer. In the end, as the author repeatedly mentions, this does not mean putting the customer second as such, it just means that priorities internally should lie with enabling the employees to be as ...

Employees First, Customers Second: Turning Conventional ... - The premise - somewhat provocatively named 'employees first, customers second' - is that often most value in companies is generated at the bottom layers of the pyramid and that it is exactly those people there that should be empowered by management, so as to deliver the maximum value to the customer. In the end, as the author repeatedly mentions, this does not mean putting the customer second as such, it just means that priorities internally should lie with enabling the employees to be as ...

"Employees First, Customers Second" — Transparency in the ... - "Employees First, Customers Second" builds on a foundation of strong employee trust. Without this trust, it may be impossible to move your business forward and solve challenges. As Nayar suggests, the key could be as simple as being open and honest with your team when addressing your firm's most pressing challenges.

Vineet Nayar - Employees first, Customers second - YouTube - Vineet Nayar är vice ordförande för HCL Technologies och författare till den kritikerrosade managementboken "Employees first, Customers second" från 2010.

Employees First, Customers Second - 6 Photos - Website - Employees First, Customers Second. 9,178 likes · 7 talking about this. Is there inherent value in every employee—in his or her knowledge, creativity,...

Why I Put My Employees Ahead Of My Customers - But Employees First, Customers Second is a management approach. It is a philosophy, a set of ideas, a way of looking at strategy and competitive advantage. The idea came from observing our company ...

HCL Technologies - Employees First, Customers Second ... - HCL Technologies - Employees First, Customers Second. HCL technologies, a tech solutions company that was started in India is pioneering new forms of management and internal practices that truly do put the employee first. Their website is filled with interesting information about their culture of ' ideapreneurship ' which puts employees ...

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